Refund and Returns Policy – HLY WTR Apparel

Company Name: HLY WTR Apparel LLC
Email: info@hlywtrapparel.store
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 (307) 672-4753

1. Our Return Policy

At HLY WTR Apparel LLC, we want the return and refund process to be clear and straightforward.

Eligible products may be requested for return within 14 days of delivery, subject to the conditions outlined below.

2. Return Eligibility

To qualify for a standard return, an item should generally be:

Returned within 14 days of delivery
Unused and unworn
Unwashed
In its original condition
Returned with original tags attached where applicable
Returned with original packaging where reasonably applicable
Free from stains, odors, alterations, or signs of wear
Accompanied by proof of purchase or sufficient order information

Returned items may be inspected before a refund is approved.

Items That May Not Be Eligible for Return

Unless otherwise required by applicable law, the following may not qualify for discretionary returns:

Final sale or clearance items identified as non-returnable
Gift cards
Underwear or other products identified as non-returnable for hygiene reasons
Personalized or customized items
Worn, washed, altered, or damaged merchandise
Items missing important original tags or components

3. How to Start a Return

To request a return, contact us at:

info@hlywtrapparel.store

Please include:

Your name
Order number
Item or items you wish to return
Reason for the return
Photos where relevant, particularly for damaged, defective, or incorrect merchandise

If the return is eligible, we will provide the applicable return instructions.

Please do not automatically send merchandise to the business address listed on our website. Contact us first for authorized return instructions and the appropriate return destination.

We recommend using a trackable shipping service when returning merchandise.

4. Return Shipping

Customers are generally responsible for return shipping costs for standard discretionary returns.

Different arrangements may apply when an item is confirmed to have arrived:

Damaged
Defective
Incorrect

Please retain your return-shipping receipt and tracking information until the return process is complete.

5. Refund Process

Once an authorized return is received, we aim to inspect it within 3–5 business days.

After inspection:

We will notify you whether the return has been approved
If approved, the refund will generally be issued to the original payment method
We aim to process approved refunds within 5–10 business days

Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or applicable law requires otherwise.

6. Exchanges

We do not generally offer direct exchanges.

If you would like a different size, color, or style, we recommend:

Requesting a return for the eligible original item
Placing a new order for the preferred product

Availability of replacement items cannot be guaranteed.

7. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or materially different from what you ordered, please contact us within 3 days of delivery.

Email:

info@hlywtrapparel.store

Please provide:

Your order number
A description of the issue
Clear photos of the affected item
Photos of the packaging where helpful

Please keep the product and packaging while the issue is being reviewed.

After review, an appropriate resolution may include a replacement, refund, return authorization, or another available solution depending on the circumstances.

8. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

Check your bank account or card statement again
Contact your bank, credit card issuer, or payment provider
Allow for any additional processing time required by the payment provider

If you still cannot locate the refund, contact:

info@hlywtrapparel.store

9. Late Return Requests

Return requests submitted more than 14 days after delivery may not qualify for a discretionary return unless we approve an exception or applicable law requires otherwise.

We recommend contacting us as soon as possible if there is a problem with your order.