Shipping & Returns Policy
At HLY WTR Apparel LLC, we aim to make shipping, returns, exchanges, and refunds as clear and straightforward as possible. Please review the policy below before placing an order.
Shipping Policy
1. Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Once your order has shipped, tracking information will be sent by email when available.
2. Shipping Time & Delivery
Estimated delivery times are:
- Standard U.S. Shipping: 3–7 business days
- Expedited Shipping: May be available during checkout, depending on destination and available shipping options
Delivery estimates are not guaranteed and may vary due to:
- Carrier delays
- Weather conditions
- Holidays
- High shipping volumes
- Transportation interruptions
- Other circumstances outside our reasonable control
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on the available shipping method, destination, and other applicable order details.
Promotional shipping offers may occasionally be available and may be subject to separate terms or eligibility requirements.
4. Tracking Your Order
When tracking information is available, we will send it to the email address associated with your order.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error after ordering, contact us as soon as possible at:
We cannot guarantee that shipping information can be changed once an order has been processed or shipped.
Returns & Exchanges
6. Return Eligibility
Eligible items may be returned within 14 days of delivery.
To qualify for a standard return, the item must generally be:
- Unworn
- Unwashed
- In its original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Accompanied by proof of purchase or sufficient order information
Returned merchandise may be inspected before a refund or exchange is approved.
7. Items That May Not Be Eligible for Return
Unless otherwise required by applicable law, the following may not qualify for discretionary returns:
- Final sale items
- Gift cards
- Promotional items identified as non-returnable
- Hygiene-sensitive products, including certain:
- Socks
- Bibs
- Undergarments
- Hats
- Worn, washed, altered, or damaged merchandise
- Items that do not meet the return conditions above
Any product-specific return restrictions should be reviewed before purchase where provided.
8. How to Start a Return
To request a return, email:
Please include:
- Your name
- Order number
- Item or items you wish to return
- Reason for the return
- Photos where relevant
If your return is eligible, we will provide the applicable return instructions.
Please do not automatically send merchandise to the business address listed on our website. Contact us first for authorized return instructions and the appropriate return destination.
Customers are generally responsible for return shipping costs unless the item is confirmed to be incorrect, defective, or damaged.
We recommend using a trackable shipping service for returns.
9. Refunds
Once an authorized return is received and inspected, we will notify you regarding the status of your refund.
If approved:
- The refund will generally be issued to the original payment method
- We aim to process approved refunds within 7–10 business days
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
Original shipping charges are generally non-refundable for discretionary returns unless otherwise required by applicable law or the return resulted from our error.
10. Exchanges
If you need a different size or color, please contact us at:
Exchanges are subject to product availability.
Depending on the circumstances, available options may include:
- An exchange for another available size or color
- A different available item
- Store credit where offered
- A refund where appropriate
Replacement availability cannot be guaranteed.
11. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Email:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of the packaging where helpful
Please keep the affected item and packaging while the issue is being reviewed.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available solution.
12. Late or Missing Refunds
If an approved refund has not appeared after the expected processing period:
- Check your bank or card statement again
- Contact your bank, credit card issuer, or payment provider
- Allow for any additional processing time required by the provider
If you still cannot locate the refund, contact us at:
13. Contact Us
If you have questions about shipping, delivery, returns, exchanges, or refunds, please contact:
HLY WTR Apparel LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA
Email: info@hlywtrapparel.store
Phone: +1 (307) 672-4753